Privacy Policy
ABBEY HOTEL ROSCOMMON
PRIVACY NOTICE
At the Abbey Hotel Roscommon, we strive to deliver outstanding products, services, and experiences for our valued customers, leisure centre members and hotel guests. We value your business and, more importantly, your loyalty. We recognise that privacy is an important issue. We have developed this Notice to explain our practices regarding the personal information we collect from you or about you on this site through written or verbal communications with us, when you visit our website, social media platforms or from other sources.
Identity of the Data Controller and Contact Details
“Data controllers” are the people or organisations that determine the purposes for which, and the manner in which, any Personal Data is processed, and make independent decisions in relation to the Personal Data and/or who/which otherwise control that Personal Data.
For the purposes of the GDPR, the Abbey Hotel Roscommon & Abbey Health & Fitness Roscommon IRELAND is the data controller with regard to the Personal Data described in this Privacy Policy and Notice. Our Data Protection Coordinator can be contacted as follows:
Telephone: +353 906626240
Email: privacy@abbeyhotel.ie
Post: Abbey Hotel, Galway Road, Roscommon IRELAND F42 F992
INFORMATION WE MAY COLLECT FROM YOU
In order for us to operate effectively and provide you with the best experiences with our services, we may request and collect information about you, whether as hotel guests, web site visitors or you contacting us for any other purposes, that includes personal information that can identify you as an individual.
Your personal information can come to us via various channels, including but not limited to:
• When you browse and interact with our website such as make a booking via our Online Reservation system, make an inquiry, sign up for newsletter subscription or request information.
• Through your use of our products and services – such as when you stay as a guest or visitsthe hotels, restaurants, health & fitness centre or facilities managed by us
• When you submit enquiries to us or provide us with you feedback
• When you participate in our promotional offers, competitions or surveys
• From third parties – such as partners we work with or public databases – where you have provided your consent to the third party or to us to that information sharing taking place or where we have a legitimate interest to use the personal information in order to provide you with our products and services
The types of personal information that we collect and process may include, but not be limited to:
• Personal details, such as your name, gender, date of birth, nationality, passport, personal and work contact details (addresses, emails and telephone numbers)
• Payment and credit card information, such as bank accounts, name of cardholder, credit card number, credit card billing address and expiry date
• Guest stay information and lifestyle information, such as arrival and departure dates, room preferences, leisure activities, names and ages of children, observation of your services preference, and other information necessary to fulfil special requests
• Information, feedback or content you provide regarding your interests and preferences
• Information from our security systems such as from our closed circuit television system, card key, internet login and firewalls
• Information relating to your use and interaction with our website
We may also collect your personal information from other sources, third parties. We may then combine this information with information that was given to us and information we collect about you. This may include information from your travel agent, online companies who’s websites allow you to book various travel services (e.g. Booking.com, Expedia) and other partners. We may use this information for the purposes described in this Privacy Statement.
Some of the personal information which you provide to us are considered “sensitive personal information” under the GDPR – such as personal information from which we can determine or infer an individual’s racial or ethnic origin, health or biometric data. We only process sensitive personal information in such jurisdiction if and to the extent permitted or required by applicable law.
Except where required by local laws, we do not knowingly collect personal information from our websites from any children or minors. As a parent or legal guardian, please do not allow your children or minors to submit personal information without your permission.
We may also collect non-personally identifiable information about you, such as internet log information or visitor behaviour patterns when you visit our websites on your use of our websites, communication preferences, travel habits, aggregated data relative to your stays, and responses to promotional offers and surveys. Please also refer to our Cookies policy.
We may also process other data when you access our website or wi-fi facilities, your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer, and to offer services to you.
How we use your Information and the Lawful Basis for processing
We have to have a valid reason to use your personal information. It's called the "lawful basis for processing". Sometimes we might ask your permission to do things, like when you subscribe to an email. Other times, when you'd reasonably expect us to use your personal information, we don't ask your permission, but only when:
- the law says it's fine to use it, and
- it fits with the rights you have.
To provide our products and services to you and perform our contract with you
We use your information in certain cases, such as bookings, online services and communicating with you.
To manage our business for our legitimate interests
“Legitimate Interests” means the interests of our company in conducting and managing our business to enable us to give you the best service and products. For example, we have an interest in making sure our marketing is relevant to you, so we may process your information to send you email marketing that is tailored to your previous stay(s). Whenever we process data for these purposes we will ensure that we always keep your personal data rights in high regard and take account of these rights. You have the right to object to this processing if you wish, and if you wish to do so please email privacy@abbeyhotel.ie Please bear in mind that if you object this may affect our ability to carry out below tasks for your benefit.
You consent to Marketing from the Abbey Hotel
If you have provided us with your email address at some point over the past 12 months, using this email we might send you relevant offers, which might be of a value.
When you participate in our promotional activities (e.g. competitions during trade shows or on our social media channels), your contact information will be collected to administer these promotions. If you agree (opt-in), we will use your contact information to send you regular news and offers related to our products and services. You will only be added to our marketing database with your prior marketing opt-in permission located on the form your contact details were collected. You can unsubscribe/opt-out from marketing communication at any time by clicking the relevant link in the e-mail message or contacting the marketing department at geraldine.grealy@abbeyhotel.ie
If you choose to participate in our social media activities (e.g. competitions, shared offers or other promotions), we may use the publicly available information you voluntarily share with us during the activity (e.g. your photos/videos). This information might only be used in connection with that specific activity.
Provided that you have not objected to us using your details in this way, we may contact your business, contact information to provide you with information related to our services and products, which we think will be of interest and value to you (meeting, event planning, corporate room rate or any other).
Furthermore we use your information for these types of things:
- to deliver our services and to provide you with information about them
- to deal with your requests, complaints and enquiries
- to help us understand what kind of services you might use
- to contact you when we need to or when you’ve given us permission
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Who we share your information with
Our commitment is to protecting your privacy. We protect your information from unauthorised use or loss and will only pass your data to our business partners, to fulfil your requirements, improve our services, in the public interest or under public health grounds or where we are required to do so by law.
We use the following categories of service providers including data processors to provide our services – either directly or indirectly including:
- Cloud Web and App Hosting Services
- Cloud Data Sources
- One or More Contract Developers
- Professional Service Providers such as Lawyers, Solicitors and Accountants
- Financial Transaction Providers
- Telecoms Service and Carrier Providers
Where relevant, these companies are required to comply with our data privacy and information security standards when handling personal data and we aim that they do not compromise your personal data and information. We may share your personal data and information if we believe in good faith that such disclosure is authorised by law or is necessary to protect your personal safety. Such disclosure may include a cross-border transfer of personal data and information. If legally compelled to disclose your information to a third party, we will use commercially reasonable efforts to notify you in advance of a disclosure unless legally prohibited.
How long do we store your data for
To the extent permissible by applicable law, we generally only keep your information for as long as is reasonably required for:
- The purposes for which that personal information was provided
- Ongoing business need, including record keeping, fraud prevention, or if we reasonably believe there is a prospect of litigation
- As necessary to meet legal, regulatory, tax or accounting needs
How do we protect your data
We take security responsibilities seriously, employing the most appropriate physical and technical measures, including staff training and awareness and we review these measures regularly.
We take reasonable steps to safely and securely delete, dispose of, anonymise and/or block personal information when we no longer need it.
What rights do you have?
Under certain circumstances, by law you have the right to:
• Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.
• Request access to your personal information (commonly known as a “Data Subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
• Object to automated decision-making including profiling, that is not to be subject of any automated decision-making by us using your personal information or profiling of you.
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
• Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.
How do you exercise your rights?
If you have any questions about this policy or about our data protection compliance, please contact us via email at privacy@abbeyhotel.ie
If you wish to exercise your rights, please contact us and we will respond to the request within 30 days.
Your Right to Lodge a Complaint
You as the Data Subject have the right to complain at any time to a data protection supervisory authority in relation to any issues related to our processing of your Personal Data. As our organisation is located in Ireland and we conduct our data processing here, we are regulated for data protection purposes by the Irish Data Protection Commissioner.
You can contact the Data Protection Commissioner as follows:
Website: www.dataprotection.ie
Phone: +353 57 8684800 or +353 (0)761 104 800
Email: info@dataprotection.ie
Address: Data Protection Office – Canal House, Station Road, Portarlington, Co. Laois, R32 AP23. Or 21 Fitzwilliam Square Dublin 2. D02 RD28 Ireland
Updates and changes to this policy
We update this policy sometimes. If we make important changes, like how we use your personal information, we'll let you know by email or on our website. If you don't agree to the changes, then you can always stop using our services, request we delete your data and stop giving us any more personal information.
CONTACT US
Questions, comments, requests and complaints regarding this Policy and the information we hold are welcome and should be addressed to us at privacy@abbeyhotel.ie
All requests will be dealt with promptly and efficiently.
Abbey Hotel & Abbey Health and Fitness Roscommon
